General Terms and Conditions (GTC)

Welcome among the customers of the Loving Wallpaper online store operated by Design Korzó Bt. (Registered Office: 2097 Pilisborosjenő, Ady Endre utca 11/A, Company Registration Number: 13-06-073699, VAT Number: HU27395378). Please read these General Terms and Conditions carefully before placing your order.

General Terms and Conditions of the online store operated by Design Korzó Bt.

The General Terms and Conditions set out below apply to sales conducted through the online store available at https://www.lovingwallpaper.com/.

These General Terms and Conditions are effective from 01.06.2026.

1. Definitions

1.1. Delivery Period: the period within which the Seller undertakes to deliver the ordered goods to the Buyer.

1.2. Purchase Price: the price of the goods under the sales contract. The prices of the products are displayed on the Website according to the selected country and currency and include the taxes applicable in the given country where required by law. When placing an order on the Website, i.e. upon conclusion of the sales contract, any delivery costs of the goods shall be added to the purchase price of the goods.

1.3. Sales Contract: a contract concluded between the Seller and the Buyer under which the Seller undertakes to deliver the goods to the Buyer and enable the Buyer to acquire ownership of the goods, while the Buyer undertakes to accept the goods and pay the purchase price thereof.

1.4. Buyer

1.4.1. Buyer – Consumer: A Consumer shall mean any natural person acting for purposes outside their trade, business, craft or profession.

1.4.2. Buyer – Other Legal Entity / Entrepreneur: An Entrepreneur shall mean any natural or legal person acting within the scope of their trade, business or professional activity.

Consumers and Entrepreneurs shall hereinafter be jointly referred to as the “Buyer”.

1.5. General Terms and Conditions (GTC): these terms and conditions, available at https://lovingwallpaper.com/en/gtc/.

1.6. Applicable Law: These GTC and the legal relationships arising therefrom shall be governed by Hungarian law, taking into account the mandatory consumer protection provisions of the European Union.

1.7. Order Confirmation: Upon receipt of the order, the Seller shall confirm receipt of the order to the Buyer by e-mail sent to the e-mail address provided by the Buyer.

1.8. Seller:

Seller: Design Korzó Bt.
Registered Office: 2097 Pilisborosjenő, Ady Endre utca 11/A, Hungary
Company Registration Number: 13-06-073699
VAT Number: HU27395378
E-mail: hello@lovingwallpaper.com

1.9. Seller’s Website: https://www.lovingwallpaper.com/

1.10. Information Act / Privacy Policy: The detailed rules regarding the processing of personal data by the Seller are set out in the Privacy Policy available on the Website. When processing personal data, the Seller acts in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

1.11. Submission of the Order: The Buyer submits the order to the Seller by clicking the “Place Order” button on the online store interface and thereby simultaneously accepts the provisions set out in this agreement.

1.12. Goods: any product offered for sale by the Seller on the Website. This is the product ordered by the Buyer under the sales contract.

1.13. Hosting Service Provider: Tárhely.eu Szolgáltató Kft., 1097 Budapest, Könyves Kálmán körút 12-14.

2. Introductory Provisions

2.1. These General Terms and Conditions (hereinafter: the “GTC”) of Design Korzó Bt. (registered office: 2097 Pilisborosjenő, Ady Endre utca 11/A, hereinafter: the “Seller”) set out the mutual rights and obligations of the contracting parties arising in connection with the sales contract concluded between the Seller and the Buyer through the Seller’s online store.

The online store is operated by the Seller through the online platforms of Loving Wallpaper.

2.2. These General Terms and Conditions also govern the rights and obligations of the contracting parties in relation to the use of the Seller’s website, which is available through the online platforms operated by Loving Wallpaper (hereinafter: the “Website”).

2.3. The GTC shall also apply in cases where the person wishing to purchase goods from the Seller is a legal entity or a person acting within the scope of their business activity or independent professional activity when ordering the goods. These GTC shall also apply to persons purchasing as natural persons and not as entrepreneurs (consumers).

2.4. Matters not regulated by these GTC shall be governed by the provisions of Hungarian law and the mandatory consumer protection regulations of the European Union.

2.5. The Seller shall be entitled to amend or supplement the GTC. Any amendment shall become effective on the date of its publication on the Website and shall not affect contracts concluded prior to such publication.

2.6. By submitting the order, the Buyer confirms that they have read these GTC and agree with the provisions of the GTC in force at the time of submitting the Order. By submitting the order and accepting the GTC, the Buyer acknowledges that a payment obligation towards the Seller has arisen.

3. User Account

3.1. Following registration on the Website, the Buyer may access their user interface. After logging into their user interface (hereinafter: the “User Account”), the Buyer may place orders in the online store. The Buyer may also place orders directly through the Website without registration.

3.2. When registering on the Website and when ordering Goods, the Buyer is obliged to provide all data accurately and truthfully. The Buyer is obliged to update the data entered in the User Account whenever any changes occur. The Seller shall consider the data provided by the Buyer in the User Account and when ordering Goods to be correct.

3.3. Access to the User Account is secured by a username and password. The Buyer is obliged to keep confidential the information necessary for access to the User Account and acknowledges that the Seller shall not be liable for any breach of this obligation by the Buyer. The Buyer may not permit third parties to use the User Account.

3.4. The Seller shall be entitled to suspend or delete the User Account, in particular if the Buyer breaches the provisions of these GTC or uses the User Account for unlawful purposes. The Seller also reserves the right to delete User Accounts that have been inactive for an extended period of time.

3.5. The Buyer acknowledges that the User Account may not always be available due to reasons beyond the Seller’s control (for example, maintenance work, technical failures, network issues, or other circumstances beyond the Seller’s control).

3.6. By registering on the Website, the Buyer acknowledges that they have read and accepted the contents of these GTC and the Privacy Policy.

3.7. The Buyer is obliged to provide true and accurate data. The Seller shall not be liable for any damages or consequences arising from the provision of incorrect, incomplete, or false data.

4. Purchase Procedure and Conclusion of the Sales Contract

4.1. The online store interface contains a list of products offered for sale. The product page contains the name, description, main characteristics and price of the product. The prices displayed on the Website include the taxes applicable in the selected country. The delivery costs are displayed separately before the order is finalized. Such costs are calculated separately on the Checkout page before the order is confirmed.

4.2. If, despite the Seller’s utmost care, an incorrect price is displayed for a product (in particular an obviously incorrect price, including a price of HUF 0 or HUF 1), the Seller shall not be obliged to deliver the product at the incorrect price. In such cases, the Seller shall offer the product for purchase at the correct price, which the Buyer shall be entitled to reject and thereby withdraw from the intention to purchase. A price shall be considered incorrect where there is an obvious disproportion in value and the price differs from the generally known and accepted market price of the product. The Seller reserves the right to correct incorrect prices resulting from obvious technical or administrative errors.

The Seller publishes an image of the product on the product page. Product photographs are for illustrative purposes only. Depending on screen settings, display devices, printing technology, and natural variations between production batches, colours and shades may differ slightly from the actual product.

4.4. The Seller indicates the estimated delivery time on the product page. The specified time periods are calculated on the basis of the average delivery times indicated by suppliers. In the event of any foreseeable delay, the Seller shall inform the Buyer in due time by e-mail and shall also provide information regarding the revised estimated delivery date. In such a case, the Buyer has the option not to accept the new date and to withdraw from the intention to purchase. The Seller shall make every reasonable effort to comply with the indicated delivery times. Delivery times are indicative only and may depend on supplier stock availability, production times and transportation conditions.

4.5. Delivery costs are calculated based on the weight and dimensions of the ordered products, the selected delivery method and the destination country. The exact delivery costs shall be displayed on the checkout page before the order is finalized.

4.6. The Buyer may register on the Website or place an order without registration. The Buyer may add the product(s) they wish to purchase to the shopping cart by clicking the “Add to Cart” button after selecting the desired quantity. By clicking on the shopping cart icon, the Buyer may review the current contents of the shopping cart at any time, and may remove items from the shopping cart by clicking the “Remove” icon.

4.7. On the shopping cart page, the Buyer may modify the list of products to be ordered and the quantity of the products. Thereafter, the Buyer proceeds to the Checkout page, where they provide their billing and delivery details and select the preferred delivery and payment method.

Before finalizing the order, the Buyer may once again review the contents of the order and may specify requests related to the order in the comments section. By clicking the “Place Order” button, the Buyer submits the order to the Seller and simultaneously accepts the contents of these GTC. By clicking the “Place Order” button, the Buyer places an order with an obligation to pay. By submitting the order, the Buyer confirms that they have become familiar with the characteristics and price of the product to be purchased, as well as the expected delivery costs.

4.8. The Buyer acknowledges that minimal colour shade differences may occur between individual production batches of the products. Therefore, the Seller recommends purchasing the required quantity within a single order.

4.9. The Seller shall send an order confirmation e-mail to the e-mail address provided by the Buyer upon receipt of the order. The absence of a confirmation e-mail indicates that the order has not been received by the Seller. The Seller shall not be liable in cases where the confirmation is not received because the Buyer provided an incorrect e-mail address during the ordering process or because the Buyer’s e-mail account is unable to receive additional messages due to capacity limitations. The automatic confirmation of the order shall not constitute the conclusion of the sales contract. The sales contract shall be concluded upon dispatch of the ordered product.

5. Payment Terms

5.1. The prices of the products are displayed according to the selected country and currency and include the applicable taxes. Delivery costs are displayed separately before the order is finalized. The Seller does not charge any separate packaging fee. In addition to the delivery costs, the Seller does not charge any separate packaging fee.

5.2. The Buyer may pay the purchase price of the ordered products and any applicable delivery costs using one of the payment methods available on the ordering interface.

The payment methods accepted by the Seller include in particular:

– online payment by bank card through the payment service provider system available on the Website;

– advance bank transfer to the bank account specified by the Seller (Design Korzó Bt 11742537-21454370-00000000).

The payment methods currently available are always displayed on the checkout page shown when placing the order.

The Seller reserves the right to modify or restrict the availability of certain payment methods for technical, security or business reasons.

5.3. In the case of online payment by bank card, the purchase price shall be deemed paid at the time when the transaction has been successfully authorized.

5.4. In the case of payment by bank transfer, the purchase price shall be deemed paid at the time when it is credited to the Seller’s bank account. The Seller shall be entitled to make the dispatch of the product or the commencement of its production conditional upon receipt of the purchase price.

5.5. In the case of custom-made products or products manufactured upon order, the Seller shall be entitled to require advance payment of the full purchase price before production or procurement is commenced.

6. Delivery and Handover of the Goods

6.1. During the ordering process, the Buyer may choose from the delivery methods available in the destination country concerned. The delivery methods currently available, the estimated delivery times and the delivery costs are always indicated on the checkout page displayed during the ordering process.

6.2. The Seller undertakes to hand over the ordered products to the delivery service provider within the estimated delivery period indicated on the product page or during the ordering process. The indicated delivery period is for information purposes only and may depend on supplier stock availability, production times, transport routes and other circumstances beyond the Seller’s control.

If a foreseeable delay occurs, the Seller shall inform the Buyer without undue delay. In such a case, the Buyer shall be entitled to withdraw from the order.

6.3. Pursuant to the sales contract, the Seller is obliged to deliver the goods to the location specified by the Buyer in the order, and the Buyer is obliged to accept the goods upon delivery. If the Buyer fails to accept the goods at the time of delivery, the Seller shall be entitled to withdraw from the sales contract and to claim reimbursement of the costs incurred in connection with the unsuccessful delivery.

6.4. If, for reasons arising on the Buyer’s side, the goods must be delivered again or by a method different from that specified in the order, the Buyer shall be obliged to reimburse the costs associated with the repeated delivery of the goods and the costs associated with delivery by a different method.

6.5. The Buyer is obliged to inspect the external condition of the package upon receipt. In the event of damaged packaging, the Buyer shall be entitled to refuse acceptance of the shipment or request that a report be drawn up with the carrier. The Seller recommends that the Buyer take photographs of any damage and send them to the Seller without delay.

In the event that damage or deficiencies are discovered after receipt, the Buyer shall notify the Seller without undue delay.

6.6. The Seller recommends that the Buyer verify the quantity, colour and condition of the ordered wallpapers and mural wallpapers before installation or processing begins. Subsequent complaints relating to products that have already been installed or processed may only be enforced to a limited extent.

7. Right of Withdrawal

7.1. The right of withdrawal regulated in this section shall apply exclusively to natural persons qualifying as consumers. The right of withdrawal shall not apply to persons or entities acting within the scope of their business, professional or commercial activities. Companies, legal entities, sole proprietors and other business organizations may not exercise the right of withdrawal provided for in this section.

7.2. The consumer shall be entitled to withdraw from the contract without giving any reason within fourteen (14) days from receipt of the product.

The right of withdrawal shall not apply to products that have been manufactured individually upon the consumer’s request or have been customized for the consumer. Accordingly, the right of withdrawal may not be exercised in relation to custom-sized mural wallpapers, wall murals and other custom-made products sold by the Loving Wallpaper online store.

In the case of wallpapers, the consumer shall return the product in such condition that it remains identifiable and suitable for resale. Manufacturer labels, product codes, production batch numbers and other identifying markings affixed to the product form an integral part of the product; therefore, if such markings are removed, the Seller shall be entitled to refuse acceptance of the return or to claim compensation for the resulting diminution in value.

The consumer shall be liable for any damage, creasing, contamination or other diminution in value resulting from improper handling, storage or return of the product.

If the product is returned without its original protective packaging but is otherwise in a condition suitable for resale, the Seller shall be entitled to deduct the actual and reasonable cost of repackaging from the amount to be refunded.

7.3. The direct cost of returning the product shall in all cases be borne by the consumer.

7.4. In the event of exercising the right of withdrawal, the consumer shall not incur any costs other than the cost of returning the product. However, the Seller may claim compensation for any material damage resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the product.

7.5. The consumer acknowledges that the right of withdrawal may not be exercised in the cases specified by the applicable legislation, in particular in relation to products that are not prefabricated and have been manufactured on the basis of the consumer’s instructions or expressly for the consumer.

This applies in particular to custom-sized mural wallpapers, wall murals, custom-printed products and other products manufactured specifically upon the consumer’s order.

7.6. Provided that none of the exclusions specified in Section 7.5 or any other circumstances defined by applicable law that exclude the exercise of the right of withdrawal apply, the consumer shall be entitled to withdraw from the sales contract without giving any reason within fourteen (14) days from the date of receipt of the product.

Where the contract relates to an order consisting of multiple products or where performance is carried out in several deliveries, the withdrawal period shall commence on the day of receipt of the last product or the last delivery installment.

7.7. Procedure for exercising the right of withdrawal:

7.7.1. If the consumer wishes to exercise the right of withdrawal, the consumer shall notify the Seller in writing within a maximum period of 14 days following receipt of the product using the Seller’s contact details (e-mail address: hello@lovingwallpaper.com).

7.7.2. The consumer shall return the product to the Seller without undue delay and, in any event, no later than 14 days from the date of submitting the withdrawal declaration.

The consumer shall be liable for any diminution in value resulting from handling of the product beyond what is necessary to establish its nature, characteristics and functioning. In the case of wallpapers, products that have been installed, cut to size, glued, processed or otherwise used shall be deemed to have suffered total diminution in value. In such cases, the Seller shall not be obliged to accept the return of the product.

7.7.3. The consumer shall return the product to the following address: 1135 Budapest, Petneházy utca 90, Hungary. Please enclose a copy of the invoice relating to the order with the returned product in all cases.

7.7.4. The consumer may return the ordered product by registered postal shipment or by using a courier service and shall be obliged to provide proof of dispatch of the parcel.

7.8. In the event of withdrawal, the sales contract shall be terminated and any performances already rendered shall be returned. The consumer acknowledges that if the goods returned by the consumer are damaged, the Seller shall be entitled to claim compensation for the damage from the consumer. The Seller shall be entitled to set off its claim for compensation for the damage incurred against the consumer’s claim for reimbursement of the purchase price.

7.9. Upon receipt of the returned product, the Seller shall refund the purchase price of the product without undue delay, but no later than within 14 days. The consumer acknowledges that the refund of the purchase price shall be made by bank transfer to the bank account specified by the consumer when notifying the withdrawal request. The Seller shall not be liable if the consumer provides an incorrect bank account number. The Seller shall not be obliged to refund the purchase price until the consumer has returned the goods or provided proof that the goods have been returned. The Seller shall refund the purchase price of the product concerned by the withdrawal, as well as the standard delivery charge paid at the time of placing the order.

7.10. Until the goods are delivered to the consumer, the Seller shall be entitled to withdraw from the sales contract at any time. In such a case, the Seller shall immediately refund the purchase price of the goods to the consumer; the refund shall be made by non-cash bank transfer to the bank account designated by the consumer.

8. Rights Related to Defective Performance

8.1. In the event of defective performance by the Seller, the Buyer shall be entitled to warranty rights under the applicable legislation. The Buyer shall in particular be entitled to request repair or replacement of the product, or, if the conditions specified by law are met, to request a price reduction or withdraw from the contract.

8.2. The Seller performs defectively if, at the time of performance, the product does not comply with the requirements specified in the contract or by law. The Seller shall be liable in particular for the following:

8.2.1. the product has the characteristics agreed upon by the parties;

8.2.2. the product is suitable for the purpose specified by the Seller or for the proper use generally expected of products of this kind;

8.2.3. the product corresponds to the sample or product description presented;

8.2.4. the product is of the appropriate quantity and size;

8.2.5. the product complies with the applicable legal requirements.

The provisions relating to defective performance shall not apply to defects:

• of which the Buyer was aware or should have been aware at the time of purchase;

• for which the product was sold at a discounted price;

• resulting from the natural wear and tear of the product;

• or which were caused by the Buyer.

8.4. The Buyer may submit a claim arising from defective performance using the following contact details of the Seller:

Design Korzó Bt.
2097 Pilisborosjenő, Ady Endre utca 11/A
E-mail: hello@lovingwallpaper.com

When submitting a claim, the Buyer shall be obliged to properly document the defect. The Seller shall be entitled to request photographs, the production batch number and, if necessary, a sample or the return of the product for inspection in order to investigate the claim.

8.5. The Buyer shall be obliged to check the colour, pattern, quantity, production batch number and any visible defects of wallpapers and wall murals before installation or processing.

8.6. The Seller shall not be liable for defects that could reasonably have been identified before the installation or processing of the product.

8.7. Following the installation, cutting to size, processing or any other use of the product, the Buyer shall be obliged to prove that the detected defect results from a manufacturing defect and is not the consequence of storage, preparation, adhesive application, installation or any other external circumstance.

8.8. If the claim is justified, the Seller shall be entitled, in accordance with the applicable legislation, to remedy the defect, replace the product, provide an appropriate price reduction or refund the purchase price.

8.9. The Buyer shall not be entitled to charge the Seller for the costs of repairs carried out by the Buyer or by a third party without the Seller’s prior written consent.

8.10. Any other rights and obligations of the Seller relating to defective performance shall be governed by the applicable mandatory legal provisions.

9. Complaint Handling Procedure

9.1. The Seller’s objective is to fulfil all orders with appropriate quality and to the satisfaction of the Buyer. If the Buyer has a complaint regarding the order, the product or the Seller’s services, it may be submitted using one of the following contact details:

Design Korzó Bt.
2097 Pilisborosjenő, Ady Endre utca 11/A
E-mail: hello@lovingwallpaper.com
Telephone: +36 70 625 1952

9.2. The Seller shall examine the received complaint without undue delay and shall take all reasonable measures to resolve it.

9.3. The Seller shall respond in writing to complaints submitted in writing no later than 30 days from the date of receipt of the complaint. In the event of rejection of the complaint, the Seller shall provide reasons for its decision.

9.4. The Seller shall retain documentation relating to complaints for the period required by the applicable legislation.

9.5. If a dispute arising between the Buyer and the Seller cannot be resolved through direct negotiations, the consumer shall be entitled to contact the consumer protection authority or an alternative dispute resolution body competent according to the consumer’s place of residence or habitual residence.

9.6. Consumers residing within the territory of the European Union are entitled to use the European Commission’s Online Dispute Resolution platform (ODR), which is available at the following address:

https://ec.europa.eu/consumers/odr

The Online Dispute Resolution platform provides consumers and traders with the possibility of resolving disputes arising from online sales contracts out of court.

9.7. The consumer shall also be entitled to apply to any competent court or other dispute resolution body provided by law for the purpose of enforcing his or her rights.

9.8. The Seller shall endeavour to resolve all complaints quickly, fairly and through the cooperation of the parties, without initiating court proceedings.

10. Protection of Personal Data and Marketing Communications

10.1. The Seller shall process personal data in accordance with the applicable data protection legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

10.2. Detailed provisions regarding the processing of personal data, newsletter subscriptions, marketing communications and the rights of data subjects are set out in the Privacy Policy, which is available on the Website.

11. Cookies

11.1. The Website uses cookies and similar technologies to ensure proper operation, improve the user experience, support statistical analyses and facilitate marketing activities.

11.2. Detailed information regarding the use of cookies, their types, purposes and management is contained in the Cookie Policy available on the Website.

11.3. The user may modify or withdraw consent given for the use of non-essential cookies at any time through the cookie management interface provided on the Website.

12. Final Provisions

12.1. The Seller is entitled to sell products through the Website in accordance with the applicable laws and regulations.

12.2. If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, this shall not affect the validity of the remaining provisions. The affected provision shall be replaced by a provision which, in terms of its purpose and economic effect, corresponds as closely as possible to the original provision.

12.3. The Seller is entitled to amend these Terms and Conditions. Any amendments shall become effective on the date of their publication on the Website and shall not affect contracts concluded prior to such publication.

12.4. The Seller archives purchase contracts in electronic form. The contracts are recorded in the Seller’s internal registration system.

12.5. These Terms and Conditions and any legal relationships arising therefrom shall be governed by the laws of Hungary, taking into account the mandatory consumer protection provisions of the European Union.

12.6. Seller’s details:

Design Korzó Bt.
Registered office: 2097 Pilisborosjenő, Ady Endre utca 11/A
Hungary
E-mail: hello@lovingwallpaper.com

Further information regarding the Website and orders is available on the Loving Wallpaper Website.

Appendix 1

Complaints Policy

The Buyer is obliged to check the quantity, condition, colour, pattern and batch number of the product after receipt, but before installation or processing begins.

In the case of wallpapers, the batch number is indicated on the product label. Minor colour shade differences may occur between different production batches. The Buyer is obliged to verify whether the ordered rolls originate from the same production batch. The Seller is not obliged to accept complaints submitted subsequently that arise from failure to perform this verification.

During the installation of wallpapers and wall murals, the Buyer is obliged to check the quality, colour, pattern and matching of the product after the first three installed strips or panels. If any defect is detected, the work must be stopped immediately and the defect must be reported to the Seller without delay.

If the Buyer continues the installation or processing of the product despite a detectable defect, the Seller shall be entitled to reject the complaint in whole or in part.

The complaint must be submitted in writing to the Seller at the following e-mail address:

hello@lovingwallpaper.com

The complaint should, where possible, contain:

– the order number or invoice number;

– the name of the affected product;

– the quantity concerned by the complaint;

– a detailed description of the defect;

– photographs of the defect;

– in the case of wallpapers, a photograph of the production label.

The Seller may request additional information, photographs, samples or the return of the product in order to investigate the complaint.

The duration of the complaint investigation may vary depending on the nature of the defect. If necessary, the Seller shall be entitled to request the opinion of the manufacturer or supplier.

If the complaint is justified, the Seller shall, at its own discretion, provide repair, replacement goods, a price reduction or a refund of the purchase price.

The Seller shall not reimburse installation, removal, workmanship, labour costs or any other indirect costs unless expressly required to do so by mandatory law.